客户服务
Swarovski (Shanghai) Trading Co Ltd
工作时间：星期一至星期日 上午10:00-晚上19:00（法定节假日除外）
电话:400-690-1078
联系我们
1
题目
为了更好地帮助您，请选择一个主题
$(this).closest('#contactTopicFormConfigWrapper').find('.js-contactTopicFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactTopicFormDefinition_contactTopic]': {
trigger: 'change',
validators: {
notEmpty: {
message: '请选择您的主题／题目',
message_en: '请选择您的主题／题目'
}
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'ShortContactTopic';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactTopicFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
2
主题
从以下主题中选择一项
$(this).closest('#contactSubjectFormConfigWrapper').find('.js-contactSubjectFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactSubjectFormDefinition_contactSubject]': {
trigger: 'change',
validators: {
notEmpty: {
message: '请选择您的主题／题目',
message_en: '请选择您的主题／题目'
}
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'ShortContactSubject';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactSubjectFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
$(this).closest('#contactSubjectOtherFormConfigWrapper').find('.js-contactSubjectOtherFormConfig')
.formValidation(
{
autoFocus: false,
framework: 'bootstrap',
icon: {
valid: null,
invalid: null,
validating: null
},
fields: {
'values[contactSubjectOtherFormDefinition_contactSubjectTxt]': {
trigger: 'keyup',
validators: {
notEmpty: {
message: 'Please enter your subject',
message_en: 'Please enter your subject'
},
stringLength: {
message: '本字段的字符数必须介于 0 和 40 间',
message_en: 'The number of characters for this field must be between 0 and 40',
min: 0
,
max: 40
},
}
}
}
}
)
.on('success.field.fv', function() {
/* note: we need to check if there is an error in the form, as the plugin does a validation on field level.
Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields
when entering one field. In case of an error on at least one field we disable the submit button manually */
var $form = $(this).closest('form');
if ($form.find('.form-group.has-error').length > 0) {
var $button = $form.find('.js-button');
if (!$button.hasClass('disabled')) {
$button.addClass('disabled');
}
}
})
.on('err.field.fv', function(e, data) {
/*
* On error field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
if(data.element.closest('.form-combo-molecule').length){
/* Get the messages of field */
var messages = data.fv.getMessages(data.element);
/* Get the error message content of the field */
var errorContent = data.element.closest('.form-combo-molecule').find('.errors');
/* Get the hidden error message of the field */
var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]');
/* Loop over the messages */
for (var i in messages) {
if (errorField[1] == undefined) {
var newErrorContainer = document.createElement("small");
$(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny");
$(newErrorContainer).attr("data-field", data.field);
$(newErrorContainer).attr("data-fv-validator", "callback");
$(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") );
$(newErrorContainer).attr("data-fv-result", "INVALID");
$(newErrorContainer).attr("data-tracked", "true");
$(newErrorContainer).html(messages[i]);
if (errorContent.text().includes(messages[i])) {
$(newErrorContainer).hide();
}
errorContent.append(newErrorContainer);
}
}
}
})
.on('success.field.fv', function(e, data) {
/*
* On success field validation, enable submit button.
* Source: https://old.formvalidation.io/examples/enabling-submit-button/
*/
data.fv.disableSubmitButtons(false);
/* Remove the field messages */
$errorContent = data.element.closest('.form-combo-molecule').find('.errors');
$errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove();
$errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style");
})
.on('success.form.fv', function() {
var formId = 'contactSubjectOther';
if (!formId || formId === 'cfRequest' || formId === 'cfResponse') {
formId = 'contactSubjectOtherFormDefinition';
}
ACC.tracking.pushFormSubmit(formId);
});
var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) {
var date = fieldConfigPattern.toUpperCase();
var year = $("#" + fieldConfigCode + "_year").val();
var month = $("#" + fieldConfigCode + "_month").val();
var day = $("#" + fieldConfigCode + "_day").val();
date = date.replace(/[Y]+/, year);
date = date.replace(/[M]+/, month);
date = date.replace(/[D]+/, day);
var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden');
if (mandatory) {
hiddenDateField.val(date);
} else {
hiddenDateField.val(date == "" ? "" : date);
}
};
var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) {
replaceDatePatternWithValue(mandatory, fieldCode, dateFormat);
$('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']');
};
var removeDateMoleculeError = function(molecule) {
if(molecule.hasClass('has-error')){
molecule.removeClass('has-error');
molecule.find('.help-block').find('span').remove();
}
};
{"didYouKnowLabel":"您知道吗:","product-size":["要了解您的完美尺码，请使用我们的尺码指南。","更多信息，请查看我们的 <a href="/s-swarovski-ring-size/" target="_blank" rel="noopener noreferrer">尺码指南</a>"],"product-availability":["要检查店内库存，请按照以下步骤操作： <br/>1. 从我们的在线商店中选择您的产品。 <br/>2. 在产品详情页面中，在“加入购物袋”旁边，选择“店内查找”，然后点击“点击并提取：检查库存”。 <br/>3. 输入您当前或偏好的位置，并浏览可用的选项。","更多信息，请查看 <a href="/s-faq-order/?accordionID=CC-Overview_AE-product_availibility" target="_blank" rel="noopener noreferrer">常见问题解答</a>"],"product-colors":["在产品列表页面使用颜色筛选器，或在产品详细信息页面查看颜色变化以找到完美的匹配。"],"promotion-info":["施华洛世奇全年开展促销活动，为了保持更新，我们建议您订阅我们的通讯。"],"promotion-extension":["我们的促销活动始终有固定的有效期，一旦截止日期过去，折扣优惠码将自动失效，或者价格恢复到标准价格。在促销发布之前下的订单无法更改以享受最新的促销优惠。"],"promotion-quality":["请查看促销条款与条件，确保您的商品符合条件，并确认您的订单是在促销期内下的单。","欲了解更多详情，请参阅我们的<a href="/s-faq-order/?accordionID=CC-Overview_AE-purchase_qualify" target="_blank" rel="noopener noreferrer">常见问题 <a href="/s-faq-order/?accordionID=CC-Overview_AE-purchase_qualify" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-resendOrderConfirmation":["当然！如果您想了解订单的最新状态，请访问<a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">订单状态</a>。如果您不知道订单号，只需提供您的电子邮件地址，我们将重新发送订单确认。"],"order-orderStatus":["您可以轻松查看订单状态 <a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">订单状态</a>"],"order-cancelEntire":["订单取消可能在收到订单确认后15分钟内（大约）进行。","更多信息，请查看 <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">常见问题解答</a>"],"order-cancelPartially":["部分取消是不可能的，仅在确认后的大约 15 分钟内可以进行完整订单取消。","有关详细信息，请参阅 <a href="/s-faq-order/?accordionID=CC-Overview_AE-cancel_order_new" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"order-changeBillingAddress":["我们无法更改账单地址。"],"order-return":["您可以按照我们的 <a href="/s-faq-return/?accordionID=CC-Overview_AE-how-do-I-return-my-item" target="_blank" rel="noopener noreferrer">FAQ</a> 中列出的步骤获取详细指南。"],"order-returnPolicy":["有关我们的退货政策的更多信息，请点击此处 <a href="/s-faq-return/?accordionID=CC-Overview_AE-can-I-do-a-return" target="_blank" rel="noopener noreferrer">FAQ</a>"],"order-onlineRefundStatus":["退货大约需要14个工作日。我们收到您的退货后，您将收到确认邮件，退款可能需要最多10个工作日才能出现在您的账户中。","欲了解更多详情，请参阅我们的[常见问题<a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-when-will-I-receive-my-refund" target="_blank" rel="noopener noreferrer">常见问题解答</a>"],"exchange-exchangeProduct":["无法进行换货。请按照我们的退货政策退回不需要的商品，并为正确的产品重新下单。","更多详情，请查看我们的 <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-purchase" target="_blank" rel="noopener noreferrer">常见问题解答</a>"],"exchange-exchangeInStore":["您可以在我们的 <a href="/s-faq-return/?accordionID=CC-Purchase-Returns_AE-exchange-product" target="_blank" rel="noopener noreferrer">FAQ</a> 中找到详细信息。"],"exchange-exchangeProductFromAnotherCountry":["由于各种原因，Swarovski 没有全球换货或退款政策。因此，我们无法更换、替换或退款在其他国家购买的产品。"],"delivery-tracking":["您已通过发货确认收到跟踪链接。或者，您可以在此处检查您的货物进度：<a href="/s-faq-orderstatus/Swarovski-Order-Status-FAQs/" target="_blank" rel="noopener noreferrer">order status</a>。"],"delivery-damagedItem":["我们为给您带来的不便深表歉意。请联系我们的客户服务，并提供运输箱和受损产品的照片，我们会为您寻找解决方案。"],"delivery-missingItem":["我们为给您带来的不便深表歉意。运输箱是否被篡改过？请联系我们的客户服务并提供运输箱的照片，我们会进行调查并为您找到解决方案。"],"delivery-changeAddress":["包裹在运输过程中，可能无法更改送货地址或日期。您可以使用我们物流合作伙伴的门户网站来管理送货选项。","更多详情，请查看我们的 <a href="/s-faq-shipping/Swarovski-Shipping-FAQs/?accordionID=CC-Overview_AE-delivery_address" target="_blank" rel="noopener noreferrer">常见问题解答</a>"],"delivery-changeCountry":["无法配送到其他国家/地区。请从目的地的在线商店下订单。","要更改国家/地区和语言，请单击选择器菜单中的国家/地区名称。"],"payment-electronicCard":["电子礼品卡需在结账时输入付款阶段。请确认您正确输入了10位或16位卡号。","请确保您没有输入优惠券或折扣代码。如需更多信息，请查看此处[链接 <a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-voucher-not-working" target="_blank" rel="noopener noreferrer">FAQ</a>"],"payment-multipleElectronicGiftCards":["要使用多张礼品卡付款，请按照步骤在付款阶段合并礼品卡。"],"payment-payWith":["要兑换您的礼品卡，请按照我们<a href="/s-faq-giftcard-voucher/Swarovski-Gift-Cards-Voucher-FAQs/?accordionID=CC-Purchase-Vouchers_AE-redeem-gift-card" target="_blank" rel="noopener noreferrer">FAQ</a>中描述的简单步骤进行操作。"],"payment-rejection":["请确保您的支付和个人数据一致。","有关更多信息，请查看我们的<a href="/s-faq-payment/Swarovski-Payment-FAQs/?accordionID=CC-Purchase-Payment_AE-methods" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"website-unableToCheckout":["请在联系之前查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-website-issue" target="_blank" rel="noopener noreferrer">网站问题 FAQ</a>。"],"website-resetPassword":["请使用“忘记密码”功能。","如需更多信息，请查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"website-unableToLogin":["请使用“忘记密码”功能。","如需更多信息，请查看此处 <a href="/s-faq-order/?accordionID=CC-Purchase-Order_AE-reset_pasword" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"swarovskiclub-unsubscribeNewsletter":["我们发送两种类型的电子邮件：包含促销和系列的新闻通讯，以及会员更新（奖励、状态或计划更改）。要取消订阅新闻通讯，请点击电子邮件底部的“取消订阅”或在 Swarovski.com 的“我的帐户”中更新您的设置。如需停止所有通讯（包括奖励），请联系客户服务关闭您的帐户。"],"swarovskiclub-emailAfterUnsubscribe":["如果您已退订我们的新闻通讯但仍是施华洛世奇俱乐部的会员，您仍将收到有关奖励、等级状态或计划更改的电子邮件。若要停止这些，请联系客户服务关闭您的帐户。您可能还会订阅我们的子品牌之一的更新。"],"swarovskiclub-voucherNotWorking":["有关详细信息，请访问我们的常见问题条目，了解如何关联您的俱乐部会员身份并使用您的折扣券 <a href="/s-faq-club/?accordionID=CC-Membership-Swa-Club_AE-not-use-discount-voucher" target="_blank" rel="noopener noreferrer">FAQ</a>。"],"swarovskiclub-extendedVoucher":["施华洛世奇俱乐部折扣券不可延长。有效期已在您收到的奖励电子邮件中的条款和条件中说明。"],"swarovskiclub-saleItem":["施华洛世奇俱乐部折扣券不能用于促销商品。有关更多详细信息，请参阅您收到的奖励电子邮件中的条款和条件。"],"swarovskiclub-birthdayGiftVoucher":["您可以从您喜欢的商店领取礼物。如果您没有首选商店，或者不确定应该去哪个商店，可以登录您的账户并选择一个首选商店。或者，您也可以使用我们的商店搜索器找到提供施华洛世奇俱乐部的商店。一些市场的客户可以在下一次在线购买时在线兑换礼物。"],"scsmembership-renewMembership":["要续订您的会员资格，请按照我们 <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=SCS-LP_FAQ_AE-how-can-I-renew-membership" target="_blank" rel="noopener noreferrer">FAQ</a> 中描述的简单步骤操作"],"scsmembership-becomeMember":["要成为新会员，请按照我们 <a href="/s-faq-scs/Swarovski-Crystal-Society-FAQs-/?accordionID=CC-Membership-SCS_AE-how-to-join-renew-online" target="_blank" rel="noopener noreferrer">FAQ</a> 中描述的简单步骤操作"],"scsmembership-membershipArrival":["会员套餐通常在注册后 4-6 周内发送，新会员或续订会员资格将在下个月的第一天发出。对于 3 年会员资格（第 2 年和第 3 年），套餐会在年初发送，让会员享受年度礼物并探索新产品。"],"warranty-itemCoveredByWarrant":["Swarovski 对从官方门店或授权零售商购买的产品提供完整的制造和材料缺陷保修。","有关保修政策的详细信息，请查看我们的 <a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">常见问题解答</a>."],"warranty-warrantyPolicy":["有关我们保修政策的完整概述，请访问我们专门的<a href="/s-faq-warranty/?accordionID=CC-Products-Warranty_AE-policy" target="_blank" rel="noopener noreferrer">常见问题</a>部分。"],"repair-repairableItem":["要了解详情，请将您的产品和购买凭证带到最近的 Swarovski 门店进行评估。","您可以使用我们的在线<a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">门店查找工具</a>找到离您最近的门店"],"repair-status":["您可以在此轻松查看您的维修状态 <a href="/s-faq-repairs/Swarovski-Repair-Replacement-FAQs/?accordionID=CheckRepairStatusThemedAccordionEntryComponent" target="_blank" rel="noopener noreferrer">查看维修状态</a>"],"repair-cost":["请将您的商品和购买凭证带到最近的Swarovski商店进行评估。","您可以使用我们的在线<a href="/store-finder/?features=repairService" target="_blank" rel="noopener noreferrer">门店查找器</a>找到最近的门店"],"repair-visitStore":["您需要前往商店，因为只有授权商店才具备正确评估和修理产品的设备。"]}
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