my swarovski
Country/Region
China Mainland

Right to cancel the purchase agreement

Purchased items may be returned/replaced without any given reason within 7 business days after the date of receipt (please refer to the date of signing for receipt of the ordered goods). However, any unused, unworn items must be returned in their original condition, as you received them, along with original boxes, accompanying instructions /documents, wrapping, receipt/invoice (if any), delivery note, and return form. Swarovski will arrange for an appointed courier to pick up the parcel at your door and will arrange a refund using the method used to make payment upon Swarovski’s inspection of the returned items. Purchased items will not be refunded when you arrange pick-up services by yourself; under the aforementioned circumstance, you should therefore take liability for product damage or loss and Swarovski is entitled to refuse a refund. Please note that you are not allowed to return the goods to Swarovski’s retail stores. For the detailed procedure, please refer to the Return Policy on this Website, or contact us via the email address and telephone number provided on this Website in case of any queries.

If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of CNY 100) will be removed if the returned product(s) brings the total order value below CNY 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.