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Swarovski Club Terms & Conditions

 

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Terms of Use

for Participating in the Swarovski Club  

Sep 2020 ver. 1

 

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING THE SWAROVSKI CLUB WEBSITE OR PARTICIPATING IN ITS ACTIVITIES, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ALL TERMS MENTIONED AND INCORPORATED. 

 

1. Application and scope

1.1. These Terms of Use apply to your access to, and participation in, the Swarovski Club program (“Swarovski Club” or “Program”) operated by Swarovski (“Swarovski”) (located at Room 2803, Building A, China Overseas International Center, Lane 838, Huangpi South Road, Huangpu District, Shanghai, China) and contactable via email at customer_relations.cn@swarovski.com and by telephone at +400 690 1078. Swarovski reserves the right to change, amend, and/or delete all or part of the content in the SWAROVSKI CLUB program and/or these Terms of Use, or any policies, frequently asked questions (FAQs) or guidelines related to the SWAROVSKI CLUB program at any time. The changes or amendments will be effective as soon as they are posted on www.swarovski.com/club.

 

1.2. Your participation in the Swarovski Club confirms your acceptance of these Terms of Use and any such changes or modifications; therefore, you should frequently check these Terms of Use and applicable policies and FAQs to understand the terms and conditions applicable to the SWAROVSKI CLUB program. The latest version of these Terms of Use and related services are available at www.swarovski.com/club. (If Swarovski believes that the changes may materially damage your rights and obligations) Swarovski will notify you through the contact information provided by you as a program member at least 30 days before the changes take effect. If you object to the changes made after receiving the notice, but do not exercise your termination rights under clause 4(1) within 30 days of receiving such notice, you will be deemed to have agreed to the changes. However, if you object to any changes, you can always exercise your right of termination in accordance with clause 5(1).

1.3. The Swarovski Club is intended for personal use only. Commercial use is prohibited. Only adult natural persons resident in the countries where Swarovski conducts business are eligible to become their end consumers in accordance with applicable laws, rules, or regulations within the jurisdiction, and may participate in the SWAROVSKI CLUB (“program member” or “you”). 

1.4. All services, promotional products, content, and any other benefits and initiatives (“services” or “rewards”) related to the SWAROVSKI CLUB shall be provided by Swarovski only in accordance with these Terms of Use in the participating stores indicated by it from time to time (“participating

stores”). Participating stores may include (but are not limited to) bricks-andmortar stores operated by Swarovski, Swarovski online stores, concession stores, stores operated by Swarovski sales partners, and any other Swarovski authorized retailers. The current list of participating stores can be viewed at http://www.swarovski.com/club.

 

2. Joining the SWAROVSKI CLUB

2.1  You can join the SWAROVSKI CLUB in the following ways: (a) Visit www.swarovski.com/club and complete the online form; (b) Seek help from staff at participating stores; (c) Log in to the Swarovski Official Website, WeChat Swarovski Boutique Store, WeChat Swarovski Member Center Mini Program, Tmall Swarovski Official Flagship Store, and then complete the online application form.

2.2. The enrollment process may require that you provide the following information: username, password, birthday, mobile phone number (mandatory for receiving all applicable services), email address, gender, residential or mailing address, name and marketing preferences. 

2.3. Please carefully read the SWAROVSKI CLUB privacy policy, which is an integral part of these Terms of Use, to understand how Swarovski collects, uses, and discloses information about members, and how to update or change your personal information, and specific details regarding how Swarovski contacts and communicates with you.

2.4. After Swarovski receives your application, you will be assigned a SWAROVSKI CLUB membership number unique to you, and a SWAROVSKI CLUB digital membership card sent via SMS to the mobile phone number provided in your application form. Your SWAROVSKI CLUB membership begins with acceptance of your application by Swarovski. Participation in the SWAROVSKI CLUB is free and does not require any prior purchase.

 

3. Services

As a member of the Swarovski Club, you may benefit from the services that SWAROVSKI provides from time to time. These services may include (without limitation, for illustration only) news and information about the SWAROVSKI CLUB, Swarovski and Swarovski products and services, invitations to (subject to eligibility) members to participate in special events and promotions, such as new product launches, discounts or other promotional activities, personalized product information, special discounts and/or services, gift certificates, access to exclusive content or events, member-related news or updates. Services may also include obtaining personal advice in certain participating stores. In those participating stores, after you provide your membership number to staff, they can view your purchase history as a member, and provide you with additional customer service suggestions and assistance by taking into account past purchases. You can use the following channels, including the Swarovski Official Website (hereinafter referred to as the “Official Website”), Tmall Swarovski

Official Flagship Store,  WeChat Swarovski Boutique Store, and the WeChat Swarovski Member Center Mini Program to view the latest version of the current services and related terms, and the appendix to these Terms of Use. We will also send you relevant information from time to time through the contact information provided by you during your enrollment in the SWAROVSKI CLUB or as updated by you.

 

4. Member’s obligations

4.1. The personalized Swarovski Club membership number is assigned to you and is not transferable to third parties. The services and benefits you can enjoy as a member are also non-transferable.

4.2. You are solely responsible for any damage caused directly or indirectly by your action through any fraudulent use of your membership number/member account.

4.3. You are fully responsible for providing and maintaining accurate and complete information regarding your membership, including without limitation contact information such as email address, telephone number and/or physical address. Missing or incorrect information may lead you not being able to enjoy the services, and you shall bear sole responsibility for the consequences.   

4.4. You will only be entitled to services on communication of your membership number and other information required by SWAROVSKI to verify your identity and to qualify for services.

5. Termination

5.1. You may terminate your membership of the SWAROVSKI CLUB at any time and with immediate effect by notifying Swarovski via the contact details indicated in clause 1(1). Immediately upon termination, all benefits, services, and other elements related to the membership will be cancelled.

5.2. Swarovski may terminate your SWAROVSKI CLUB membership at any time by giving three (3) months’ notice.

5.3. SWAROVSKI may also terminate immediately your membership for legitimate reasons. Legitimate reasons are determined by Swarovski at its sole discretion, including, among other things, your provision of false information to Swarovski, and also including but not limited to invalid contact information, improper use of SWAROVSKI CLUB membership and/or services, etc.

 

6. Limitation of liability

6.1. SWAROVSKI shall not be liable to any person for any action taken or neglected to be taken with respect to the program to the fullest extent permitted by law.

6.2. Swarovski will try to contact active members to notify them of matters of interest. However, neither Swarovski nor retailers participating as partners in the program will be liable for any failure to do so; nor will they

be liable for the following issues: incorrect or inaccurate information in the information booklet, any problems with the equipment or related programs used by the member, for any human error, for any interruption, deletion, omission, defect, or line failure of any telephone network or electronic transmission, for problems relating to computer equipment, software, inability to access any website or online services, for any other technical or non-technical error or malfunction, for lost, late, stolen, illegible, incomplete, garbled, misdirected, mutilated or postage due mail or other mail for whatever reason, except for any liability that cannot be excluded by law.

 

7. Miscellaneous

7.1. No waiver by SWAROVSKI of any of the provisions hereof will be effective unless explicitly set forth in writing. No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from these Terms of Use shall operate, or be construed, as a waiver by SWAROVSKI; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege by SWAROVSKI.

7.2. If for any reason any of these Terms of Use are determined to be illegal, invalid, or otherwise unenforceable by a court of competent jurisdiction, then to the extent that term is illegal, invalid, or unenforceable, it will be severed and deleted from these Terms of Use, and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable. 

7.3. NEITHER SWAROVSKI NOR ITS PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, DESIGNEES, AGENTS, OR EMPLOYEES MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OF USE OR SWAROVSKI CLUB OR ANY OF THE REWARDS OR BENEFITS ASSOCIATED THEREWITH, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT WHERE SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE. 7.4. These Terms of Use and all legal relations between SWAROVSKI and you in connection with the Swarovski Club membership shall be subject to the laws of the seat of SWAROVSKI. Any legal dispute will be subject to the exclusive jurisdiction of the city in which SWAROVSKI has its seat.

For questions, inquiries, and contact information please refer to clause 1(1).

 

ANNEX

 

SWAROVSKI CLUB Member Benefits – as per 23rd of September 2020

Welcome to the “SWAROVSKI CLUB”

• Membership rules: Membership is established once Swarovski stores in mainland China (excluding airport stores), (hereinafter referred to as “Designated Offline Stores”), Swarovski Official Website (hereinafter referred to as “Official Website”), Tmall Swarovski Official Flagship Store,  WeChat Swarovski Boutique Store, or the WeChat Swarovski Member Center Mini Program link the member’s mobile phone number to their account and submit the relevant information.

 

• Membership tiers and benefits details:

1. Member upgrade rules and core benefits (applicable to multiple channels)

①Multi-channel membership tier rules :Cumulative spending amount every 12 months

Common card : Less than 2,500 RMB spent

Silver: From 2,500 RMB spent

Gold: From 6,000 RMB spent

Platinum: From 12,000 RMB spent

Sparkling Black Gold: From 25,000 RMB spent

 

②   Multi-channel consumption points accumulation rules: Earn 1 point for every 1 RMB spent

1.5x points on first purchase in birth month

The latest news on fashionable styles

Exclusive design previews

New product pre-sale sneak peeks

End-of-season member discount specials

 

Please note:

①Members can upgrade once they have accumulated enough spending within 12 months at Swarovski Designated Offline Stores, Official Website, Tmall Swarovski Official Flagship Store, WeChat Swarovski Boutique Store, Little Red Book Swarovski flagship store, to reach the corresponding tier.

② SWAROVSKI CLUB rewards consist of five (5) tier levels, and each tier is based on the minimum value that you accumulate in your account. By joining the SWAROVSKI CLUB, you will automatically be eligible for the “Common Card” tier awarded by SWAROVSKI CLUB. Spend at least two thousand five hundred (2,500) RMB within the 12-month period following your enrollment date and you will be upgraded to “Silver” tier status Spend at least six thousand (6,000) RMB within the 12-month period following your upgrade date and you will proceed to “Gold” tier status. Spend at least twelve thousand (12,000) RMB within the 12-month period following your upgrade date and you will proceed to “Platinum” tier status. Spend at least twentyfive thousand (25,000) RMB within the 12-month period following your upgrade date and you will proceed to “Sparkling Black Gold” tier status. Once you attain a particular tier level, it will remain in effect for twelve (12) consecutive months. After twelve (12) months, for you to re-qualify and maintain the same tier level you have attained, you must have spent the minimum value required for that tier level. If you do not spend the minimum value within each consecutive twelve (12) months, your tier status will be adjusted accordingly. If you return any part of a purchase, the amount corresponding to the returned products will be deducted from the minimum value accumulated in your SWAROVSKI CLUB account, and your tier level will be adjusted accordingly. As soon as you reach a certain tier in SWAROVSKI CLUB, you will receive the benefits associated with that tier for a period of twelve (12) months. You will also receive a one-time reward corresponding to the tier. After twelve (12) months, you will be eligible to receive the reward again.

③ Earning points: Members can make any purchase at Swarovski Designated Offline Stores, Official Website, Tmall Swarovski Official Flagship Store, WeChat Swarovski Boutique Store and Little Red Book Swarovski flagship store to accumulate points, earning 1 point for every 1 RMB spent.

④ Effective date for store consumption points/tier calculation:

Effective 14 days from the date of any purchase in offline stores; For Swarovski Official Website (hereinafter referred to as “Official Website”), Tmall Swarovski Official Flagship Store,  WeChat Swarovski Boutique Store, it will be effective 14 days after the date of shipment.

⑤ Validity period of points: 12 months from the effective date.

⑥ There may be a scenario where member consumption points see “purchases earn multiple points”. For details, please refer to the event details announced by Swarovski.

⑦ Members must use the same mobile phone number to link the corresponding platform’s Member Center in the Designated Offline Store, WeChat Swarovski Member Center Mini Program, Official Website, Tmall Swarovski Official Flagship Store, and WeChat Swarovski Boutique Store before consumption points can be automatically accumulated.

 

2. Member benefits update

① Upgrade voucher updates i. Starting from September 23, 2020, membership upgrades will no longer receive original upgrade vouchers.

 ii. Members who joined on or before September 22 and members who met the conditions to upgrade on or before October 22, 2020 will continue to receive the upgrade voucher in the original membership rewards overview (see “Membership upgrade voucher overview” for details). The voucher is valid for 90 days after issue, members can go to the WeChat Swarovski Member Center Mini Program to check the details. Membership upgrade voucher overview: 

 For use in Designated Offline Stores and Official Website

Silver upgrade voucher : One 10% discount voucher (limited to full-priced items)

Gold upgrade voucher : One 15% discount voucher (limited to full-priced items)

Platinum upgrade voucher: One 20% discount voucher (limited to full-priced items)

Sparkling Black Gold upgrade voucher: 20% discount voucher (limited to full-priced items)

iii. From September 23, 2020 (inclusive), members have the right to redeem their points for cash vouchers from the corresponding official channels. Please refer to the “Exchange Details” for specific voucher usage details. Official channels include: WeChat Swarovski Member Center Mini Program, Tmall Swarovski Official Flagship Store, WeChat

Swarovski Boutique Store

 

② Birthday gift voucher update  Members who have a birthday on or before October 1, 2020 will continue to receive the original 15% discount voucher, and the birthday discount vouchers already received can be used as normal before the validity period of the voucher. (The validity period is 30 days from the date of issue). 

From October 1, 2020, members will not be able to receive the original birthday discount vouchers, but members have the right to go to the corresponding official channels to redeem their points for cash vouchers. Please refer to the “Exchange Details” for specific voucher usage details. Official channels include: WeChat Swarovski Member Center Mini Program, Tmall Swarovski Official Flagship Store, WeChat Swarovski Boutique Store

 

3. Welcome gift for first login to platform: When a member uses the mobile phone number associated with their account to link or log in to the following platform accounts for the first time, they will receive additional bonus points 

WeChat Swarovski Member Center Mini Program: 100 points

WeChat Swarovski Member Center Mini Program:100 points

Tmall Swarovski Official Flagship Store: 100 points

 

4. Other exclusive gifts for members

① Exclusive promotional gift vouchers: Only available for redemption and use offline in designated stores. Different member tiers can claim corresponding promotional gifts.

 

5. Points redemption for gifts

① Members of different tiers can use their points to redeem cash vouchers and physical gifts for the corresponding tier. For details, please refer to the WeChat Swarovski Membership Center Mini Program / WeChat Swarovski Boutique Store / Tmall Swarovski Official Flagship Store / Official Website Member Center Page;

② Physical gifts redeemed by members using points may not be returned or replaced, except in the event of quality problems.

③ Instructions for redeeming points into vouchers i. Cash vouchers redeemed by a member using points at the WeChat

Swarovski Membership Center may only be used at designated offline stores and at the WeChat Swarovski Boutique Store ii. Cash vouchers redeemed by a member using points at the WeChat Swarovski Boutique Store may only be used at the WeChat Swarovski Boutique Store iii. Cash vouchers redeemed by a member using points at the Tmall Swarovski Flagship Store may only be used at the Tmall Swarovski Flagship Store

 

6. Miscellaneous

① To accumulate points from purchases on the Little Red Book platform, please log in to the WeChat Swarovski Membership Center and follow the self-service instructions. 

 

② All vouchers, including but not limited to upgrade vouchers, cash vouchers, and birthday vouchers, only apply to purchases of full-priced products and exclude the following: maintenance services, Swarovski Crystal Society (“SCS”) annual membership fees, Exclusive Designer Editions, Numbered Limited Editions, Crystal Myriad editions, other custom art pieces, purchases of products on promotion at outlet discount stores, or any purchases that are combined with other offers or promotions or any other discounts. 

 

③ Go to the WeChat Swarovski Membership Center Mini Program / WeChat Swarovski Boutique Store / Tmall Swarovski Official Flagship Store  to check and track your membership tier level, membership points, as well as rights and rewards on the various platforms.