YOUR ONLINE PURCHASE
ORDER
Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.
Shopping Bag:
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.
To add a product to your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.
To view the contents of your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.
To change the number of products in your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.
To remove products from your Shopping Bag:
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.
Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days. You will find further information in the Return Policy section.
- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online
Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
SHIPPING
Orders placed over public holidays will be processed the following business days. Orders placed from Monday to Friday until 7 AM will be processed on the same business day. No deliveries are made on weekends or holidays. Shipments to Mainland China take approximately 3 to 5 business days, except to rural and isolated regions, in which case shipments can take longer. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.
Shipping Cost：Free Shipping On All Orders
Please note that your order cannot be processed by our delivery partner on public holidays in Mainland China. Therefore these days do not count as working days. Check this year´s public holidays in the Order Process section.
Items remain the property of Swarovski until receipt of final payment.
PAYMENT
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
RETURNS
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 7 days after their receipt (with the exception of Gift Cards). To return your order please proceed as follows:
1. Fill in the return form and contact our customer service to arrange a pick up
Our customer service will arrange SF express to pick up the parcel at your home.
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form. Please address to us on the waybill
If you have lost the address label, please return your item(s) to the following address:
2F, B1-U4, No.589,Hua Xu Road, Xujing Town,
Qingpu District, Shanghai, China
Post Code: 201702
3.
Based on your selection on the return form, we will arrange a refund or a replacement to you
In case you need to pay the shipping fees, based on the given return reason, these will be deducted from the total amount of refund.
Should customer pay the return shipping fees?
Return Reasons:
Damaged, defected or wrong item - No
The size doesn’t fit - Yes
Shipment delay for scheduled delivery - No
Product display is different from customer’s expectation - Yes
Please note that for purchases made with a voucher, the voucher value will be reduced from the total refund. The refund will be automatically issued to the bank card you used for the payment. If you paid with AliPay e-wallet, please request the refund on AliPay website too. For COD orders, your fund will be paid to you in cash or bank transfer.
ORDER
Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.
Shopping Bag:
Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.
To add a product to your Shopping Bag:
To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.
To view the contents of your Shopping Bag:
View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.
To change the number of products in your Shopping Bag:
If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.
To remove products from your Shopping Bag:
Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.
Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days. You will find further information in the Return Policy section.
- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online
Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
SHIPPING
Orders placed over public holidays will be processed the following business days. Orders placed from Monday to Friday until 7 AM will be processed on the same business day. No deliveries are made on weekends or holidays. Shipments to Mainland China take approximately 3 to 5 business days, except to rural and isolated regions, in which case shipments can take longer. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.
Shipping Cost：Free Shipping On All Orders
Please note that your order cannot be processed by our delivery partner on public holidays in Mainland China. Therefore these days do not count as working days. Check this year´s public holidays in the Order Process section.
Items remain the property of Swarovski until receipt of final payment.
PAYMENT
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
RETURNS
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 7 days after their receipt (with the exception of Gift Cards). To return your order please proceed as follows:
1. Fill in the return form and contact our customer service to arrange a pick up
Our customer service will arrange SF express to pick up the parcel at your home.
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form. Please address to us on the waybill
If you have lost the address label, please return your item(s) to the following address:
2F, B1-U4, No.589,Hua Xu Road, Xujing Town,
Qingpu District, Shanghai, China
Post Code: 201702
3.
Based on your selection on the return form, we will arrange a refund or a replacement to you
In case you need to pay the shipping fees, based on the given return reason, these will be deducted from the total amount of refund.
Should customer pay the return shipping fees?
Return Reasons:
Damaged, defected or wrong item - No
The size doesn’t fit - Yes
Shipment delay for scheduled delivery - No
Product display is different from customer’s expectation - Yes
Please note that for purchases made with a voucher, the voucher value will be reduced from the total refund. The refund will be automatically issued to the bank card you used for the payment. If you paid with AliPay e-wallet, please request the refund on AliPay website too. For COD orders, your fund will be paid to you in cash or bank transfer.
10:00 a.m. – 08:00 p.m.
(except public holiday)
