my swarovski
Country/Region
China Mainland
ORDER
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

 

Shopping Bag:

Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

 

To add a product to your Shopping Bag:

To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

 

To view the contents of your Shopping Bag:

View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

 

To change the number of products in your Shopping Bag:

If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

 

To remove products from your Shopping Bag:

Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

 

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days. You will find further information in the Return Policy section.


REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.

BENEFITS OF REGISTERING

- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.

Easily place orders in the Online Shop with your username and password.

The option to register is available in the My Account section at the top of the page.


CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time.

FORGOT YOUR PASSWORD?
Please go to the My Account registration page and click on the link ‘FORGOT YOUR PASSWORD?'

PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.

ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.

WISH LIST
This service is available to registered users of the Online Shop. 
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. 
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.

PRODUCT LIMITATIONS
Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.Product limitations are communicated in various places.

DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.

PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible.

PUBLIC HOLIDAYS
We do not usually ship orders or schedule deliveries on public holidays, and we do not count public holidays as working days. This means that deliveries may take longer than expected during these periods.

SHIPPING
SHIPPING

SHIPPING

Shipments to Mainland China take approximately 3 to 5 days, orders placed over public holidays or delivery to rural and isolated regions, in which case shipments can take longer.

Shipping Cost:Free Shipping On All Orders.


SCHEDULED DELIVERY
Order today and receive your package on a date of your choice. Customers should note that orders can only be shipped between Monday and Friday. Products ordered will be delivered to an address of your choice by Swarovski´s shipping partner. The company makes every effort to deliver your order on time.

SWAROVSKI'S SHIPPING PARTNERS
Swarovski´s delivery partner, SF Express, handles all shipments to Mainland China. Swarovski is currently unable to deliver to PO boxes and APO/FPO addresses.

PAYMENT
PAYMENT

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.


ALIPAY (CHINA)
Swarovski accepts customers to pay Chinese bank card or AliPay e-wallet via AliPay. It is applicable to both AliPay registered or non-registered users.

RETURNS
RETURN PROCESS

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 7 days after their receipt (with the exception of Gift Cards). To return your order please proceed as follows:

1. Fill in the return form and contact our customer service to arrange a pick up

Our customer service will arrange SF express to pick up the parcel at your home.


2. Put the items you wish to return inside the parcel, together with the filled-in Return Form. Please address to us on the waybill

If you have lost the address label, please return your item(s) to the following address:

2F, B1-U4, No.589,Hua Xu Road, Xujing Town,

Qingpu District, Shanghai, China

Post Code: 201702


3. 

Based on your selection on the return form, we will arrange a refund or a replacement to you

In case you need to pay the shipping fees, based on the given return reason, these will be deducted from the total amount of refund.

Should customer pay the return shipping fees?

Return Reasons:

Damaged, defected or wrong item - No

The size doesn’t fit - Yes

Shipment delay for scheduled delivery - No

Product display is different from customer’s expectation - Yes

Please note that for purchases made with a voucher, the voucher value will be reduced from the total refund. The refund will be automatically issued to the bank card you used for the payment. If you paid with AliPay e-wallet, please request the refund on AliPay website too. For COD orders, your fund will be paid to you in cash or bank transfer.


RETURN POLICY

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 7 days after their receipt (with the exception of Gift Cards).Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.


BUNDLE AND SET RETURN

For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set.  Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.

For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.


ORDER
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

 

Shopping Bag:

Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

 

To add a product to your Shopping Bag:

To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

 

To view the contents of your Shopping Bag:

View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

 

To change the number of products in your Shopping Bag:

If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

 

To remove products from your Shopping Bag:

Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

 

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days. You will find further information in the Return Policy section.


REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.

BENEFITS OF REGISTERING

- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.

Easily place orders in the Online Shop with your username and password.

The option to register is available in the My Account section at the top of the page.


CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time.

FORGOT YOUR PASSWORD?
Please go to the My Account registration page and click on the link ‘FORGOT YOUR PASSWORD?'

PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.

ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.

WISH LIST
This service is available to registered users of the Online Shop. 
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. 
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.

PRODUCT LIMITATIONS
Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.Product limitations are communicated in various places.

DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.

PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible.

PUBLIC HOLIDAYS
We do not usually ship orders or schedule deliveries on public holidays, and we do not count public holidays as working days. This means that deliveries may take longer than expected during these periods.

SHIPPING
SHIPPING

SHIPPING

Shipments to Mainland China take approximately 3 to 5 days, orders placed over public holidays or delivery to rural and isolated regions, in which case shipments can take longer.

Shipping Cost:Free Shipping On All Orders.


SCHEDULED DELIVERY
Order today and receive your package on a date of your choice. Customers should note that orders can only be shipped between Monday and Friday. Products ordered will be delivered to an address of your choice by Swarovski´s shipping partner. The company makes every effort to deliver your order on time.

SWAROVSKI'S SHIPPING PARTNERS
Swarovski´s delivery partner, SF Express, handles all shipments to Mainland China. Swarovski is currently unable to deliver to PO boxes and APO/FPO addresses.

PAYMENT
PAYMENT

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.


ALIPAY (CHINA)
Swarovski accepts customers to pay Chinese bank card or AliPay e-wallet via AliPay. It is applicable to both AliPay registered or non-registered users.

RETURNS
RETURN PROCESS

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 7 days after their receipt (with the exception of Gift Cards). To return your order please proceed as follows:

1. Fill in the return form and contact our customer service to arrange a pick up

Our customer service will arrange SF express to pick up the parcel at your home.


2. Put the items you wish to return inside the parcel, together with the filled-in Return Form. Please address to us on the waybill

If you have lost the address label, please return your item(s) to the following address:

2F, B1-U4, No.589,Hua Xu Road, Xujing Town,

Qingpu District, Shanghai, China

Post Code: 201702


3. 

Based on your selection on the return form, we will arrange a refund or a replacement to you

In case you need to pay the shipping fees, based on the given return reason, these will be deducted from the total amount of refund.

Should customer pay the return shipping fees?

Return Reasons:

Damaged, defected or wrong item - No

The size doesn’t fit - Yes

Shipment delay for scheduled delivery - No

Product display is different from customer’s expectation - Yes

Please note that for purchases made with a voucher, the voucher value will be reduced from the total refund. The refund will be automatically issued to the bank card you used for the payment. If you paid with AliPay e-wallet, please request the refund on AliPay website too. For COD orders, your fund will be paid to you in cash or bank transfer.


RETURN POLICY

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 7 days after their receipt (with the exception of Gift Cards).Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.


BUNDLE AND SET RETURN

For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set.  Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.

For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.


DO YOU NEED HELP?

CUSTOMER SERVICE
Opening Hours
Mon - Sun
10:00 a.m. – 08:00 p.m.
(except public holiday)
Phone
400-690-1078